Technical Support

Installation 14

• When installing the program, I am getting an error stating that the InstallShield software was interrupted. How do I correct this? (KB026046)
• When installing the program I get "Error 1330. A file that is required cannot be installed because the cabinet file <Filename> has an invalid digital signature.” How can I resolve this? (KB026047)
• When installing I get “Error 1305. Error reading from file…” How do I correct this? (KB026049)
• When I try to install the program I get an error saying “The Windows Installer Service could not be accessed. You may be running in Safe Mode or Windows Installer may not be correctly installed.” (KB026050)
• How to tell if a program is Windows Vista 64-bit compatible. (KB026052)

See all 14 articles

Printing 7

• When printing my project, the quality of the output is low. How do I correct this? (KB026039)
• When printing an envelope, it is either not printing anything, or part of the text is cut off/not in the right place. How do I fix this? (KB026040)
• When printing a project, the print out is either blank, only half of the page/image prints or all or part of a graphic is printing a black box. How do I correct this? (KB026041)
• When I try to print, the printer does not respond. How do I fix this? (KB026042)
• When I print my project, the image on it prints out multiple time and they are squeezed together. How do I correct this? (KB026043)

See all 7 articles

Errors 1

• When I try to add an image, I receive a message stating “An error occurred displaying the insert graphics dialog box”. How do I correct this? (KB026099)

General Use 36

• Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB026061)
• Where are the puzzle templates located? (KB026062)
• When I print a project, it is not same as the print preview. How do I correct this? (KB026063)
• When I go to the Print Preview, it is coming up blank. How do I correct this? (KB026064)
• How do I use the tutorials? (KB026066)

See all 36 articles

Problems 10

• Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB026024)
• When opening a project in Greeting Card Factory 9 that was created in an earlier version, some of the graphics are missing. (KB026026)
• When I go to the screen to select a card, no cards are appearing. How do I correct this? (KB026027)
• The PDF option is grayed out on the File menu. How can I save my project as a PDF? (KB026032)
• I lost my toolbars and cannot get them back. How do I reset the programs original settings? (KB026035)

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Greeting Card Factory v8 2

• What are the System Requirements for Greeting Card Factory 8.0? (KB026051)
• Unable to view the bonus graphics library in Greeting Card Factory 8. (KB026023)

Current 3

• I have a version of Print Artist that came out before version 21. Where do I find support for it? (KB037009)
• I am trying to use a font in a language other then English in Print Artist and the program does not accept Hebrew, Arabic, or Asian language fonts like Chinese, Japanese, Korean, or Vietnamese fonts. How can I use these? (KB037010)
• I am scanning an image into Print Artist and the image displayed is rotated 90 degrees, how can I fix that? (KB037011

Print Artist v24 2

• Recommended update for Print Artist 24. (KB037008)
• Unable to scroll around on banner projects when zoomed in. (KB037006)

Photo Explosion v5 3

• I try to save an image and I get a message “Saving to a lossy file may cause changes to image data. These changes will not reflect in the image until you reopen it.” What does this mean? (KB035014)
• Does Photo Explosion support borderless printers? (KB035018)
• Clicking on the "Save this image" icon saves the image as blurry or poor quality. (KB035019)

PhotoImpact Pro v13 26

• Why do I need to reset the Script Effects after using Auto Slice? (KB036011)
• Why can't I preview SVG files in my browser? (KB036012)
• While using the program, I am getting an error stating that there is not enough memory. How do I correct this? (KB036013)
• When working in the program, it freezes and shows a message "Not Responding" message at the top of the window. How do I correct this? (KB036015)
• What kind of Script Effects can be used for an Image Map? (KB036016)

See all 26 articles

MemoriesOnTV 1

• Recommended update for Memories On TV v4. (KB032000)

InstaForm Invoices & Estimates v2 36

• When trying to restore a backup I receive an "Error Code: -2". How do I correct this? (KB029035)
• How do I register the program? (KB029034)
• How do I register the software? (KB029033)
• How do I resize the text? (KB029032)
• How do I save as a PDF? (KB029031)

See all 36 articles

Business Card Factory v3 & v4 3

• I uploaded a saved JPEG file though Print Services and ordered business cards. When they arrived, they were off centered and fuzzy. (KB024005)
• How do I use the Print Service to print my business cards? (KB024006)
• Can I save my business card project as a JPEG file? (KB024007)

Label Factory v3 & v4 8

• What are the System Requirements to install Label Factory Deluxe 3.0? (KB030006)
• How do I import my Excel spreadsheet into Art Explosion Label Factory Deluxe? (KB030007)
• How do I generate a barcode based off information from my database? (KB030008)
• How do I export my contacts from Outlook into Label Factory? (KB030009)
• How do I create an ISBN barcode? (KB030010)

See all 8 articles

Office Printing Essentials 3

• My navigation bar is not working. How do I fix this? (KB033000)
• Does Office Printing Essentials support collated printing options? (KB033001)
• Does Office Printing Essentials support A4 paper types? (KB033002)

Virtual Architect Mac 2

• Virtual Architect Home Design macOS Catalina Compatibility Release
• Virtual Architect Home Design Professional macOS Catalina Compatibility Release

Scrapbook Factory v4 & v5 78

• What are the System Requirements for Scrapbook Factory 4.0? (KB038012)
• How do I install Scrapbook Factory Deluxe 4.0? (KB038013)
• Why do my 12x12 documents print out at 8 1/2 by 11? (KB038016)
• Why can I not view the thumbnails for WMF files in Vista like I was able to in Windows XP? (KB038019)
• Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB038020)

See all 78 articles

T-Shirt Factory v3 7

• Why are the edges of my designs missing when I print? (KB039006)
• What are the System Requirements for T-Shirt Factory 3.0? (KB039008)
• I am trying to print multiple copies of a design onto one piece of transfer paper. Is this possible? (KB039009)
• I am trying to iron designs onto shirts using a heat press. Is that possible? (KB039010)
• After washing the shirt that I made, the design appears to have hairline cracks, or the ink runs. Is that preventable? (KB039012)

See all 7 articles

Art Explosion Clip Art 500,000 & 800,000 8

• When I try to access one of your disks, I get error messages saying that the computer can't read the CD. What's happening? (KB021005)
• When I try to install one of your fonts on my computer, I get an error saying that the Font file is damaged and to contact the vendor. How do I get fonts that are not damaged? (KB021009)
• I've been copy and pasting your clip art into one of my programs and they look distorted or the color is off. Any ideas? (KB021010)
• There is a Hi-Res Photos and a Photos folder on DVD-4 but only one Photos catalog. Where are the Hi-Res Photo Catalogs? (KB021011)
• I've been pulling up images from different discs and when I try to print out my document, the computer says that some of the images are missing or it prints a black page. What's happening? (KB021012)

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Kids Corner 52

• What are the System Requirements for Dora Saves the Crystal Kingdom? (KB022000)
• How to uninstall Dora Saves the Crystal Kingdom from Microsoft Windows. (KB022001)
• How to uninstall Dora Saves the Crystal Kingdom from a Macintosh. (KB022002)
• How to install and run Dora Saves the Crystal Kingdom on Microsoft Windows. (KB022003)
• How to install and run Dora Saves the Crystal Kingdom on a Macintosh. (KB022004)

See all 52 articles

Berlitz Premier 9

• What are the System Requirements to install the Berlitz Learning System? (KB023000)
• How do I turn off the screen saver? (KB023004)
• How do I transfer the .mp3 files to my MP3 player? (KB023006)
• How do I transfer the .MP3 files to my iPod®? (KB023007)
• The audio CD is not playing in my CD player. How do I correct this? (KB023002)

See all 9 articles

PC Tutor Deluxe 9

• What are the System Requirements to install PC Tutor for Vista? (KB034002)
• I forgot what the last sub-topic I was working on in Learn Windows Vista & Office Deluxe. How do I find the sub-topic? (KB034004)
• How do I use Learn Windows Vista & Office Deluxe? (KB034005)
• How do I uninstall Learn Windows Vista & Office Deluxe? (KB034006)
• How do I turn off the audio in Learn Windows Vista & Office Deluxe? (KB034007)

See all 9 articles

Drive Erase Pro 14

• Will Drive Erase Pro work under Windows XP? (KB025000)
• Why is it insufficient to simply delete files containing confidential data? (KB025001)
• Why is it insufficient to format or delete partitions containing files with confidential data? (KB025002)
• Why are more powerful algorithms better than those offered by national standards? (KB025003)
• Who needs Drive Erase Pro? (KB025004)

See all 14 articles

General 12

• How do I lower my mouse speed setting in Mac OS X? (KB000008)
• How do I lower my mouse speed settings in Windows? (KB000009)
• How do I lower the double-click speed in Mac OS X? (KB000010)
• How do I lower the mouse double-click speed in Windows? (KB000011)
• How do I use the graphics on the bonus disc(s)? (KB000021)

See all 12 articles

WebEasy 1

• WebEasy Video Tutorials