Technical Support

Installation 14

• When installing the program, I am getting an error stating that the InstallShield software was interrupted. How do I correct this? (KB026046)
• When installing the program I get "Error 1330. A file that is required cannot be installed because the cabinet file <Filename> has an invalid digital signature.” How can I resolve this? (KB026047)
• When installing I get “Error 1305. Error reading from file…” How do I correct this? (KB026049)
• When I try to install the program I get an error saying “The Windows Installer Service could not be accessed. You may be running in Safe Mode or Windows Installer may not be correctly installed.” (KB026050)
• How to tell if a program is Windows Vista 64-bit compatible. (KB026052)

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Printing 7

• When printing my project, the quality of the output is low. How do I correct this? (KB026039)
• When printing an envelope, it is either not printing anything, or part of the text is cut off/not in the right place. How do I fix this? (KB026040)
• When printing a project, the print out is either blank, only half of the page/image prints or all or part of a graphic is printing a black box. How do I correct this? (KB026041)
• When I try to print, the printer does not respond. How do I fix this? (KB026042)
• When I print my project, the image on it prints out multiple time and they are squeezed together. How do I correct this? (KB026043)

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Errors 1

• When I try to add an image, I receive a message stating “An error occurred displaying the insert graphics dialog box”. How do I correct this? (KB026099)

General Use 36

• Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB026061)
• Where are the puzzle templates located? (KB026062)
• When I print a project, it is not same as the print preview. How do I correct this? (KB026063)
• When I go to the Print Preview, it is coming up blank. How do I correct this? (KB026064)
• How do I use the tutorials? (KB026066)

View all 36

Problems 10

• Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB026024)
• When opening a project in Greeting Card Factory 9 that was created in an earlier version, some of the graphics are missing. (KB026026)
• When I go to the screen to select a card, no cards are appearing. How do I correct this? (KB026027)
• The PDF option is grayed out on the File menu. How can I save my project as a PDF? (KB026032)
• I lost my toolbars and cannot get them back. How do I reset the programs original settings? (KB026035)

View all 10

Greeting Card Factory v8 2

• What are the System Requirements for Greeting Card Factory 8.0? (KB026051)
• Unable to view the bonus graphics library in Greeting Card Factory 8. (KB026023)