Technical Support

HGTV for Mac 16

• Why do I have red circles on the floor plan? (KB028001)
• When exporting a project as a SketchUp file, it has unwanted triangles. (KB028002)
• What are the System Requirements for HGTV Home Design for Mac? (KB028003)
• Problems starting HGTV Home Design for Mac. (KB028005)
• How to view the HGTV Home Design for Mac How-To videos. (KB028006)

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Print Artist v21 - v23 7

• What is the Application disc that came with Print Artist 22 used for? (KB037001)
• What are the System Requirements to install Print Artist 21? (KB037000)
• Program crashes when trying to convert a project to a PDF. (KB037007)
• What are the System Requirements for Print Artist 22 Platinum? (KB037002)
• Print Preview of CD label project does not show inner/outer rings like design screen in Print Artist 22. (KB037003)

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HGTV v4 21

• What are the System Requirements for HGTV's Ultimate Home Design software? (KB027000)
• How to view the sample HGTV projects. (KB027002)
• How to uninstall HGTV Home Design software. (KB027006)
• How to start HGTV home design software. (KB027007)
• How to edit text that was added to the HGTV project. (KB027011)

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Greeting Card Factory v1 - v7 23

• My copy of the program did not come with a manual. How do I get the manual? (KB026033)
• How do I install Greeting Card Factory 6.0? (KB026016)
• What are the System Requirements for Greeting Card Factory Deluxe 6.0? (KB026015)
• Why can I not view the thumbnails for WMF files in Vista like in XP? (KB026014)
• When installing the Logos Library System Bible software from Christian Greeting Card Factory, I am prompted for a serial number. Where do I get this number? (KB026000)

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Photo Explosion v1 - v4 15

• When I try installing the program I get an error message, “IPE40 caused an error in MSVFW32.DLL” and the installation quits. How do I fix this? (KB035000)
• When I open Photo Explosion 1, I get a window that says “Photo Explosion – OK”. I can only click OK but then the program quits. Why is this happening? (KB035001)
• What do I need to install Photo Explosion 1.0? (KB035003)
• When I try to install Photo Explosion 2, I get an error message saying I must have 64 MB RAM available to install this program. I have 64 MB RAM on my computer, what is happening? (KB035004)
• What are the System Requirements to install Photo Explosion 2.0? (KB035005)

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PhotoImpact v8.5, v10 & v11 11

• When I try to install PhotoImpact 8.5, I get an error message saying I must have 64 MB RAM available to install this program. I have 64 MB RAM on my computer, what is happening? (KB036000)
• What are the System Requirements to install PhotoImpact Pro 8.5? (KB036001)
• What are the System Requirements to install PhotoImpact Pro 10.0? (KB036002)
• When I open PhotoImpact 11, I am now missing some of the toolbars. How do I get them back? (KB036004)
• What are the System Requirements to install PhotoImpact Pro 11.0? (KB036005)

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Label Factory v1 & v2 6

• When I bring up a label in Label Factory 1.0, everything but the text is grey and I can't see the outline on the label. How can I fix this? (KB030000)
• When I try to install Label Factory 2, I get an error message saying I must have 64 MB RAM available to install this program. I have 64 MB RAM on my computer, what is happening? (KB030004)
• What do I need to install Label Factory Deluxe 2.0? (KB030005)
• How to create a database in Label Factory 1.0. (KB030001)
• When installing Label Factory Deluxe 2, I get the following message: “C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate the application.”

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Business Card Factory v1 & v2 5

• When I try to print out my business cards in Business Card Factory 1, I get an error saying " Invalid page fault at module ltkrn11n.dll". What can I do? (KB024000)
• What do I need to install Business Card Factory 1? (KB024001)
• When I try to install Business Card Factory 2, I get an error message saying I must have 64 MB RAM available to install this program. I have 64 MB RAM on my computer, what is happening? (KB024004)
• When trying to install Business Card Factory Deluxe 2, I get an error stating “to install this application you need a system that can display thousands of colors”. How can I fix this? (KB024002)
• When I try to print out business cards in Business Card Factory 2, all I get are these black boxes where the cards should be. What is happening? (KB024003)

Scrapbook Factory v1 - v3 14

• When I try to install Scrapbook Factory 2, I get an error message saying I must have 64 MB RAM available to install this program. I have 64 MB RAM on my computer, what is happening? (KB038000)
• What do I need to install Scrapbook Factory Deluxe 2.0? (KB038001)
• When I try to install Scrapbook Factory 3, I get a message stating that I must uninstall the older version. Do I have to uninstall the older version to install this version? (KB038004)
• What are the System Requirements for Scrapbook Factory 3.0? (KB038005)
• How do I install the bonus fonts for Scrapbook Factory 3? (KB038008)

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T-Shirt Factory v1, v2 & T-Shirt Factory for Mac 6

• What do I need to run T-Shirt Factory for Mac? (KB039000)
• What are the System Requirements for T-Shirt Factory 1.0? (KB039002)
• I use a Canon printer and am running T-Shirt factory 1.0.1, I am getting blank sections in the design when I print. What can I do? (KB039003)
• When I try to install T-Shirt Factory 2, I get an error message saying I must have 64 MB RAM available to install this program. I have 64 MB RAM on my computer, what is happening? (KB039004)
• What are the System Requirements for T-Shirt Factory 2.0? (KB039005)

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Art Explosion Clip Art 200,000 3

• When I try to open catalog files with a program (like Microsoft Word), I do not see any files available. How do I access the clip art? (KB021003)
• When I insert the silver installer disk that came with the Art Explosion 200,000 into my CD-ROM drive, I get an error message saying "the device is not ready". What is happening? (KB021004)
• What do I need to install Art Explosion Clip Art 200,000? (KB21006)

Art Explosion Clip Art for Mac 4

• What are the System Requirements for Art Explosion 750,000 DVD for Mac? (KB021008)
• What do I need to install Art Explosion Clip Art for Mac? (KB021007)
• Whenever I try to copy an EPS image into my program, I lose the color. What is going on? (KB021002)
• Why is it that the TIFF files from my clip art collection do not print or print preview in Appleworks 6.0? (KB021001)

MediaNow CD & DVD Burning Suite 10

• Why can I not play movies copied to my hard drive? (KB031000)
• When working with my DVD+/-VR project in Power Producer, I am unable to edit the DVD menu. How can I edit it? (KB031001)
• When playing it back, I am getting poor video and audio quality. How do I improve the performance of PowerDVD? (KB031002)
• What are the version numbers for each program that comes with Media Now? (KB031003)
• What are the System Requirements for MediaNow? (KB031004)

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