Problems

Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB026024)
The program needs to be able to write to the file. When it is saved on a CD or DVD, the file becomes read-only. To open a project saved to a CD or DVD: ...
Thu, Oct 9, 2014 at 12:26 PM
When opening a project in Greeting Card Factory 9 that was created in an earlier version, some of the graphics are missing. (KB026026)
Unfortunately, this is a known issue with the program. Due to changes that occurred between versions 8 & 9, some of the graphics that were part of versi...
Thu, Oct 9, 2014 at 12:28 PM
When I go to the screen to select a card, no cards are appearing. How do I correct this? (KB026027)
This is due to a video driver being out of date or corrupted. We recommend that you go to your video card manufacturer's website to download and install...
Tue, Jun 10, 2014 at 9:16 AM
The PDF option is grayed out on the File menu. How can I save my project as a PDF? (KB026032)
There are some projects that do not allow you to create a PDF file from them. These projects are Calendars, Labels, Postcards, Announcements, Gift Tags, Sig...
Tue, Sep 16, 2014 at 10:17 AM
I lost my toolbars and cannot get them back. How do I reset the programs original settings? (KB026035)
The toolbars can be turned off. They can also be dragged out of the viewable area. If they are turned off, they can be turned on by going to the View menu, ...
Mon, Jul 14, 2014 at 9:17 AM
I am unable to enter text on the last day of a Monthly Calendar. How do I correct this? (KB026036)
This is a known issue with the Scrapbook Factory Deluxe 3.0 software. To insert text that matches the calendar text, perform the following steps: Open yo...
Tue, Jun 10, 2014 at 9:17 AM
My computer does not recognize one of the discs in the drive. What should I do? (KB026034)
We have found that most disc errors occur due to a couple of issues. Please use the following information to determine the problem: Disc Type Verify that t...
Tue, Sep 2, 2014 at 8:41 AM
When I go to Insert - Sentiments, the window comes up blank. How do I correct this? (KB026028)
We have found that this issue is related to a problem with the Microsoft MDAC or Jet software. Most commonly, this happens on Windows XP systems with Servic...
Tue, Jul 15, 2014 at 2:10 PM
When using Greeting Card Factory, the program keeps freezing on me. How do I correct this? (KB026025)
When the program is freezing up on you, this is normally related to the program needing more memory available. There are only a couple of things that can he...
Fri, Oct 10, 2014 at 2:59 PM
The program will not launch. How do I correct this? (KB026031)
The first thing that we recommend is that you wait for a couple of minutes. When you launch the program, it has several processes that it goes through. Depe...
Fri, Oct 3, 2014 at 9:34 AM