The first thing that we recommend is that you wait for a couple of minutes. When you launch the program, it has several processes that it goes through. Depending on the performance of your computer, this may take a few minutes.


The second thing that we recommend is that you restart your computer. This will free up all resources that may have been used since the last time that you have restarted the computer.


The last thing that we recommend trying is to disable all unnecessary startup programs and services. Please try the following to do that:

  1. Click the Start button.
  2. Click the Run option.
  3. On the Run window, type in "msconfig" without the quotes in the Open field.
  4. Click the OK button. This will open the System Configuration window.
  5. Click the Diagnostic Startup option on the General tab.
  6. Click the OK button.
  7. A window will open with a message indicating that it will need to restart. Click the Restart button.

If this resolves the issue, it is likely that there is a program that loads at startup that is conflicting with this program. Steps to determine which program this may be can be found here:

How do I determine which startup item is conflicting with my program? (KB000017)

If you wish to re-enable all your startup items, please perform the following steps:

  1. Repeat steps 1-4 from above.
  2. Click the Normal Startup option on the General tab
  3. Click the OK button.
  4. A window will open with a message indicating that it will need to restart. Click the Restart button.

When the computer finishes rebooting, all formerly disabled startup applications will have been re-enabled.