This is typically due to the My Documents icon missing from the Desktop. Verify that the icon is there. Please make sure that it is the actual icon and not a short-cut to the My Documents folder. If it is a short-cut, it will show a small arrow in the bottom right-hand corner of the graphic.


If the My Documents icon is missing, please perform the following to add it back to the Desktop:

  1. Right-click a blank area of your Desktop.
  2. Select the Properties option from the pop-up menu.
  3. On the Display Properties window, click the Desktop tab.
  4. Click the Customize Desktop button.
  5. Place a check mark in the My Documents check box.
  6. Click the OK button for each screen to exit.

If that does not resolve the issue, please try the following:

  1. Right-click a blank area of your Desktop.
  2. Select the New - Folder option from the pop-up menu. A new folder will appear with the name “New Folder”.
  3. Either change the name to the folder, or click anywhere on the Desktop to leave it.
  4. Drag every icon on the Desktop into that folder, excluding My Computer, My Documents, My Network Place and Recycle Bin. Please note that you may not have all four of these icons on the Desktop.

Note: Some icons may not move to the folder. If they cannot be moved and you are still having the issue, you may need to remove them from the Desktop. You will need to check the program’s documentation on how to remove it.


If that resolves your issue, one of the icons that were dragged into that folder has something on the properties that is causing a conflict with the program. To determine which has the conflict, drag a few icons out of the folder to the Desktop and test. Continue to do this until you have narrowed it down to the conflicting icon. From that point, you will simply need to keep that icon off the Desktop.