A 1316 error message indicates an issue with the Windows installer reading the CD. This could be either because of a corrupted Windows installer service or a defective CD.

First, download the Windows Installer Cleanup utility from Microsoft.


If after running the Windows installer Cleanup utility, you still get the error, it is likely that either the disc is dirty, or defective. We suggest that you try cleaning the CD-ROM with a soft cloth or oil-free facial tissue moistened with rubbing alcohol.

If you still receive that error message after cleaning as directed, the disc will need to be replaced. Please contact Technical Support.