When installing the program I get "Error 1316. A network error occurred while attempting to read from the file:xxxx.” How can I resolve this? (KB038032)

Modified on: Tue, Jul 15, 2014 at 9:16 AM

A 1316 error message indicates an issue with the Windows installer reading the CD. This could be either because of a corrupted Windows installer service or a defective CD.

First, download the Windows Installer Cleanup utility from Microsoft.

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

If after running the Windows installer Cleanup utility, you still get the error, it is likely that either the disc is dirty, or defective. We suggest that you try cleaning the CD-ROM with a soft cloth or oil-free facial tissue moistened with rubbing alcohol.

If you still receive that error message after cleaning as directed, the disc will need to be replaced. Please contact Technical Support.

Did you find it helpful? Yes No

Technical Support

How can we help you today?

When installing the program I get "Error 1316. A network error occurred while attempting to read from the file:xxxx.” How can I resolve this? (KB038032)

Related Articles