Technical Support

Scrapbook Factory v4 & v5 78

• What are the System Requirements for Scrapbook Factory 4.0? (KB038012)
• How do I install Scrapbook Factory Deluxe 4.0? (KB038013)
• Why do my 12x12 documents print out at 8 1/2 by 11? (KB038016)
• Why can I not view the thumbnails for WMF files in Vista like I was able to in Windows XP? (KB038019)
• Why can I not open a project that was saved to a CD? How do I open a project that I saved on a CD? (KB038020)

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T-Shirt Factory v3 7

• Why are the edges of my designs missing when I print? (KB039006)
• What are the System Requirements for T-Shirt Factory 3.0? (KB039008)
• I am trying to print multiple copies of a design onto one piece of transfer paper. Is this possible? (KB039009)
• I am trying to iron designs onto shirts using a heat press. Is that possible? (KB039010)
• After washing the shirt that I made, the design appears to have hairline cracks, or the ink runs. Is that preventable? (KB039012)

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Art Explosion Clip Art 500,000 & 800,000 8

• When I try to access one of your disks, I get error messages saying that the computer can't read the CD. What's happening? (KB021005)
• When I try to install one of your fonts on my computer, I get an error saying that the Font file is damaged and to contact the vendor. How do I get fonts that are not damaged? (KB021009)
• I've been copy and pasting your clip art into one of my programs and they look distorted or the color is off. Any ideas? (KB021010)
• There is a Hi-Res Photos and a Photos folder on DVD-4 but only one Photos catalog. Where are the Hi-Res Photo Catalogs? (KB021011)
• I've been pulling up images from different discs and when I try to print out my document, the computer says that some of the images are missing or it prints a black page. What's happening? (KB021012)

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