This error message indicates that there was a problem with the Windows Installer service. Unfortunately, this error message does not provide much information in order to resolve it.


Here are a couple of things to try:


Restart the computer

  1. Click the Start button.
  2. Select the Shut down option.
  3. Select the Restart option.

When the computer finishes restarting, put disc 1 back in the drive and start the installation over.


Disable startup items

  1. Click the Start button
  2. Click the Run option.
  3. On the Run window, type in "msconfig" without the quotes in the Open field.
  4. Click the OK button. This will open the System Configuration window.
  5. Click the Diagnostic Startup option on the General tab click the OK button.
  6. A window will open with a message indicating that it will need to restart. Click the Restart button.

Once the computer finishes rebooting, put disc 1 back in the drive and start the installation over..


If you wish to re-enable all your startup items, please perform the following steps:

  1. Repeat steps 1-4 from above.
  2. Click the Normal Startup option on the General tab.
  3. Click the OK button.
  4. A window will open with a message indicating that it will need to restart. Click the Restart button.

When the computer finishes rebooting, all formerly disabled startup applications will have been re-enabled.


Final suggestion


If neither of the above work, please try the suggestions found here:


http://support.microsoft.com/default.aspx?scid=kb;en-us;555175