Installation

When installing the program, I am getting an error stating that the InstallShield software was interrupted. How do I correct this? (KB026046)
We have found that this is often due to other programs running in the background during the time of installation. We recommend that you try the following: ...
Thu, Oct 16, 2014 at 2:23 PM
When installing the program I get "Error 1330. A file that is required cannot be installed because the cabinet file <Filename> has an invalid digital signature.” How can I resolve this? (KB026047)
A 1330 error message indicates a problem reading the digital certificates for one of the files. In this case, it is likely that either the disc is dirty, or...
Wed, Sep 3, 2014 at 2:27 PM
When installing I get “Error 1305. Error reading from file…” How do I correct this? (KB026049)
A 1305 error message indicates that there was a problem reading from the disc. It has been our experience that most disc read errors can often be solved by ...
Wed, Oct 8, 2014 at 10:37 PM
When I try to install the program I get an error saying “The Windows Installer Service could not be accessed. You may be running in Safe Mode or Windows Installer may not be correctly installed.” (KB026050)
This can occur when the Windows Installer Service becomes corrupt or there is an invalid path to the msiexec file. To resolve this behavior, follow th...
Tue, Sep 23, 2014 at 4:48 PM
How to tell if a program is Windows Vista 64-bit compatible. (KB026052)
If you see the following logo on the product's box or description page, then the program has been designed and tested to work on Windows Vista 64-bit: ...
Sun, Jan 25, 2015 at 11:15 AM
During installation, I am getting an “Error 1644: You do not have sufficient privileges to complete this installation”. How do I correct this? (KB026056)
When we have seen this error, it normally occurs on a Windows 2000 computer. This error indicates that you will need to be logged in with either a Power Use...
Wed, Oct 1, 2014 at 10:16 AM
During installation, I am getting an “Error 1311: Source file not found: <drive>:\<filename>”. How do I correct this? (KB026059)
There are a couple of possible reasons for receiving this error message. The first is that there is possibly a problem reading from the CD. It has been our ...
Thu, Aug 7, 2014 at 6:40 AM
During installation, I am getting an error 1320 on my Sony VAIO running Windows Vista. (KB026060)
This error appears to occur only on Sony VAIO computers with Windows Vista installed. Please perform the following steps to get around this error message: ...
Thu, Oct 16, 2014 at 10:31 AM
During installation, I am getting: Internal Error 2738 How do I correct this? (KB026055)
This error is from the Microsoft Installer and refers to a VBscripting error. The VBscripting service is not running correctly on this computer and the inst...
Mon, Jul 7, 2014 at 3:11 PM
During installation, I am getting an “Error 1606: Could Not Access Network Location”. How do I correct this? (KB026057)
This is a known issue with Microsoft. Please follow the directions found in their Knowledge Base article found here: http://support.microsoft.com/?kbid=886...
Tue, Jun 10, 2014 at 9:46 AM