We are currently performing a necessary system upgrade that is temporarily impacting your program's ability to download data from our servers. We understand how frustrating this can be, and please be assured that our team is working diligently to resolve the matter as quickly as possible so you can resume full use of your program. No action is required on your end. We simply ask for your patience while the upgrade completes. Please refer to this site for status of the update. We sincerely apologize for the inconvenience this may be causing.

Installation

During installation, I receive an error “MSIEXEC.EXE has encountered a problem and needs to close”. How do I correct this? (KB026054)
This error message indicates that there was a problem with the Windows Installer service. Unfortunately, this error message does not provide much informatio...
Tue, Jul 15, 2014 at 8:50 AM
During installation, I am getting an “Error 1603: Fatal Error During Installation” or “Error 1603: General Windows Installer engine error: Increase DiskSpace requirement in Setup.ini and try again”. How do I correct this? (KB026058)
Please following the suggestions found here: http://consumer.installshield.com/common.asp?source=all
Wed, Jul 16, 2014 at 4:15 AM
When installing the program I get "Error 1316. A network error occurred while attempting to read from the file:xxxx.” How can I resolve this? (KB026048)
A 1316 error message indicates an issue with the Windows installer reading the CD. This could be either because of a corrupted Windows installer service or ...
Tue, Jul 15, 2014 at 8:50 AM
How do I install the bonus fonts? (KB026053)
To install the fonts: Insert the Font disc into the drive. Click the Start button. Click the Control Panel option. For older versions of Windows,...
Mon, Sep 29, 2014 at 1:01 PM