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Solution home Print Creativity

Scrapbook Factory v4 & v5

When moving images on my project, the program freezes for a period of time before the image actually moves. How do I correct this? (KB038027)
This issue is related to the system resources being heavily used. To move an image with the mouse, the system resources are used more than when using the ar...
Tue, Jun 10, 2014 at 11:15 AM
When installing the program, I am getting an error stating that the InstallShield software was interrupted. How do I correct this? (KB038028)
We have found that this is often due to other programs running in the background during the time of installation. We recommend that you try the following: ...
Fri, Oct 17, 2014 at 4:51 AM
When installing the program, I am getting an Error 1335. How do I correct this? (KB038029)
A 1335 error message indicates that there was a problem reading from the disc. Most disc read errors can often be solved by cleaning the CD-ROM with a soft ...
Tue, Jun 10, 2014 at 11:16 AM
When installing the program I get "Error 1330. A file that is required cannot be installed because the cabinet file <Filename> has an invalid digital signature.” How can I resolve this? (KB038030)
A 1330 error message indicates a problem reading the digital certificates for one of the files. In this case, it is likely that either the disc is dirty, or...
Mon, Sep 29, 2014 at 1:52 PM
When printing a project, the print out is either blank, only half of the page/image prints or all or part of a graphic is printing a black box. How do I correct this? (KB038031)
There are several possible reasons for why this may occurs. Below are a couple of the more common solutions that we have found. We recommend that the ...
Mon, Aug 11, 2014 at 10:19 PM
When installing I get “Error 1305. Error reading from file…” How do I correct this? (KB038033)
A 1305 error message indicates that there was a problem reading from the disc. It has been our experience that most disc read errors can often be solved by ...
Tue, Jun 10, 2014 at 11:21 AM
When I try to install the program I get an error saying “The Windows Installer Service could not be accessed. You may be running in Safe Mode or Windows Installer may not be correctly installed.” (KB038034)
This can occur when the Windows Installer Service becomes corrupt or there is an invalid path to the msiexec file. To resolve this behavior, follow th...
Tue, Sep 23, 2014 at 4:49 PM
When I try to print, the printer does not respond. How do I fix this? (KB038035)
This issue is typically related to documents being backed up in the print queue. To clear the print queue: Click the Start button. Double-click the Pr...
Thu, Aug 21, 2014 at 12:57 PM
When I try to add an image, I receive a message stating “An error occurred displaying the insert graphics dialog box”. How do I correct this? (KB038036)
This is typically due to the My Documents icon missing from the Desktop. Verify that the icon is there. Please make sure that it is the actual icon and not ...
Mon, Aug 18, 2014 at 4:15 PM
When I scan multiple images into the program and try to print, nothing happens (or the printer continuously spools). Why can’t I print the document? (KB038037)
This can sometimes happen when scanning images of enormous file size. The default scan settings on most scanners is extremely high (600dpi or greater). Resc...
Tue, Jun 10, 2014 at 11:23 AM