We have found that this is often due to other programs running in the background during the time of installation. We recommend that you try the following:

  1. Click the Start button.
  2. Click the Run option.
  3. On the Run window, type in "msconfig" without the quotes in the Open field.
  4. Click the OK button. This will open the System Configuration window.
  5. Click the Selective Startup option on the General tab.
  6. Clear the box next to Load Startup Items.
  7. Click the OK button.
  8. A window will open with a message indicating that it will need to restart. Click the Restart button.

Once the computer finishes restarting, make sure that you disable both your virus scanning software and firewall software, if you have either installed. Then, start the installation over.


Once the installation is completed, perform the following to return your system to its previous state:

  1. Repeat steps 1-4 from above.
  2. Click the Normal Startup option on the General tab.
  3. Click the OK button.
  4. A window will open with a message indicating that it will need to restart. Click the Restart button.