We have found that this issue is related to a problem with the Microsoft MDAC or Jet software. Most commonly, this happens on Windows XP systems with Service Pack 2. To correct this issue, please exit the program and perform the following steps:

  1. Follow the link below and download the CS Repair tool:

    CSRepair.exe
  2. Once the file has been downloaded, launch the program by double-clicking on it. You may receive a warning message similar to the following:



  3. Click on the Run button.



  4. Verify the window is showing the same information as the following in the blue box:



  5. Make sure the following files are listed with the matching version numbers in the window that shows “Available MDAC System files”:

    MSDAURL.DLL 9.2.1117
    MSADO15.DLL 2.81.1117
    MSADER15.DLL 2.81.1117
    MSADOR15.DLL 2.81.1117
    MSADRH15.DLL 2.81.1117
    MSADOMD.DLL 2.81.1117
    MSADOX.DLL 2.81.1117
    MSJRO.DLL 2.81.1117
    MSADCE.DLL 2.81.1117
    MSADCER.DLL 2.81.1117
    MSADCF.DLL 2.81.1117
    MSADCFR.DLL 2.81.1117
    MSADCO.DLL 2.81.1117
    MSADCOR.DLL 2.81.1117
    MSADCS.DLL 2.81.1117
    MSADDS.DLL 2.81.1117
    MSADDSR.DLL 2.81.1117
    MSDAPRST.DLL 2.81.1117
    OLEDB32.DLL 2.81.1117
    MSXACTPS.DLL 2.81.1117
    MSDAENUM.DLL 2.81.1117
    MSDATT.DLL 2.81.1117
    MSDASQL.DLL 2.81.1117
    MSAOSP.DLL 2.81.1117
    MSDAORA.DLL 2.81.1117
    MSDAPS.DLL 2.81.1117
    MSDADC.DLL 2.81.1117
    MSDAER.DLL 2.81.1117

    Note:    If the versions do not match the table above, or files from the table above are missing, please go to this article:

    What to do when there is a MDAC/Jet file mismatch. (KB000018)
  6. If the versions match correctly and all the files are there, click on the Re-register MDAC button at the bottom left of the screen.
  7. Now, click on the JET tab located at the top of the screen. You should see a screen similar to the following:



  8. Verify that this window is showing the same information as the following in the blue box:



  9. Make sure the following files are listed with the matching version numbers in the blue box:



    Note: If the versions do not match the blue box above, or files from the blue box above are missing, please go to this article:

    What to do when there is a MDAC/Jet file mismatch. (KB000018)

  10. If the versions match correctly and all the files are there, click on the Re-register MS Jet 4.0 button at the bottom left of the screen.
  11. Click on the Exit button to close the CS Repair window. You should now be able to access the Sentiments.