This is a rare issue that typically occurs only in our older software titles being installed on a newer system that is running either Windows XP or 2000. Those titles were created in a time when most applications were 16-bit applications. In the last few years, almost all applications created are 32-bit applications. Some computer manufacturers are no longer setting the defaults on the operating systems to run 16-bit applications, as they are not as common.
To correct this issue, please try the following:
- Insert the disc in the drive.
- If any windows appear, close them out.
- Double-click the My Computer icon, or go to Start and then My Computer.
- Right-click on the drive the shows the Label Factory disc.
- Select the Open option from the pop-up menu.
- Double-click on the English folder.
- Double-click the Setup.exe file.
Note:There are 3 setup files in this folder. You will want to use the Application file.
- Follow the installation steps that appear.
If that fails to resolve your issue, please try this:
- Click on the Start button.
- Click on the Search option.
- Click on the All Files and Folders option on the left-hand side.
- Type “autoexec.nt” in the Search field, without the quotes.
- Click on the Search button. There should be at least one file found in the C:\WINDOWS\repair folder.
- Right-click on the file found in the C:\WINDOWS\repair folder.
- Select the Copy option from the pop-up menu.
- Locate the My Computer icon, which may be on your Desktop or the Start menu.
- Double-click on the My Computer icon. This will open the My Computer window.
- Double-click on the C: drive. This will update the information shown in the window.
- Double-click on the Windows folder. This will update the information shown in the window.
- Double-click on the System32 folder. This will update the information shown in the window.
- Go to the Edit menu at the top of the window.
- Select the Paste option. If you get a warning asking if you want to over-write the existing file, click on the option to over-write it.
- Close all windows and start the installation over.
If this does not correct your issue, it may be that there is another related file that is missing or corrupt on your system. To correct it at that point, please go to the following Microsoft Support site and follow their directions on how to correct this: